Curriculum
3 Sections
20 Lessons
8 Hours
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Unit 1: The Basic Elements of Communication
8
1.1
Definition of communication
1.2
Basic elements of communication
1.3
Types of communication
1.4
Characteristics of communication
1.5
Forms of communication
1.6
The art of listening
1.7
The art of attentive listening
1.8
The art of dialogue
Unit 2: Information about Communication
6
2.1
Factors affecting communication (positively and negatively)
2.2
Elements of effective communication
2.3
Steps of effective communication
2.4
Development of communication models
2.5
Body language in effective communication
2.6
Advanced insights on body language in communication
Unit 3: Components of Effective Communication
6
3.1
The successful manager and effective communication
3.2
The role of perception in achieving effective communication
3.3
Barriers to communicating with others
3.4
Communication and the management process
3.5
Guidance and communication
3.6
Conditions for successful guidance
Effective Communication
Curriculum
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